Rouba Ibrahim

Publication Activity (10 Years)

Years Active: 2008-2022
Publications (10 Years): 8

Top Topics

Scheduling Decisions

Asymptotically Optimal

Service Systems

Top Venues

Queueing Syst. Theory Appl.

Manuf. Serv. Oper. Manag.

Publications

Rouba Ibrahim
Personalized scheduling in service systems. Queueing Syst. Theory Appl. 100 (3-4) (2022)
Rouba Ibrahim, Song-Hee Kim, Jordan D. Tong
Eliciting Human Judgment for Prediction Algorithms. Manag. Sci. 67 (4) (2021)
Achal Bassamboo, Rouba Ibrahim
A General Framework to Compare Announcement Accuracy: Static vs. LES-Based Announcement. Manag. Sci. 67 (7) (2021)
Jing Dong, Rouba Ibrahim
SRPT Scheduling Discipline in Many-Server Queues with Impatient Customers. Manag. Sci. 67 (12) (2021)
Jing Dong, Rouba Ibrahim
Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both? Oper. Res. 68 (4) (2020)
Rouba Ibrahim
Sharing delay information in service systems: a literature survey. Queueing Syst. Theory Appl. 89 (1-2) (2018)
Rouba Ibrahim, Mor Armony, Achal Bassamboo
Does the Past Predict the Future? The Case of Delay Announcements in Service Systems. Manag. Sci. 63 (6) (2017)
Rouba Ibrahim, Pierre L'Ecuyer, Haipeng Shen, Mamadou Thiongane
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers. Eur. J. Oper. Res. 250 (2) (2016)
Rouba Ibrahim, Pierre L'Ecuyer
Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models. Manuf. Serv. Oper. Manag. 15 (1) (2013)
Rouba Ibrahim, Nazim Régnard, Pierre L'Ecuyer, Haipeng Shen
On the modeling and forecasting of call center arrivals. WSC (2012)
Rouba Ibrahim, Ward Whitt
Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity. Oper. Res. 59 (5) (2011)
Rouba Ibrahim, Ward Whitt
Delay predictors for customer service systems with time-varying parameters. WSC (2010)
Rouba Ibrahim, Ward Whitt
Real-Time Delay Estimation Based on Delay History. Manuf. Serv. Oper. Manag. 11 (3) (2009)
Rouba Ibrahim, Ward Whitt
Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments. Manag. Sci. 55 (10) (2009)
Rouba Ibrahim, Ward Whitt
REal-time delay estimation in call centers. WSC (2008)