Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models.

Rouba Ibrahim Pierre L'Ecuyer

Published in: Manuf. Serv. Oper. Manag. (2013)

Keyphrases

mixed effects
random effects
call center
real time
artificial intelligence
information systems
data structure
cooperative
probabilistic model
computational intelligence
response time
decision makers
regression model
service level