On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design.

Mor Armony Constantinos Maglaras

Published in: Oper. Res. (2004)

Keyphrases

electronic commerce
design process
decision making
decision makers
customer service
association rules
design principles
classification rules
quality function deployment
purchase behavior
customer behavior
marketing strategies
design decisions
decision process
software engineering
sensor networks
expert systems