Amy R. Ward

Publication Activity (10 Years)

Years Active: 1998-2024
Publications (10 Years): 18

Top Topics

Service Systems

Top Venues

Queueing Syst. Theory Appl.

Oper. Res. Lett.

Manuf. Serv. Oper. Manag.

Publications

Angelos Aveklouris, Amber L. Puha, Amy R. Ward
A fluid approximation for a matching model with general reneging distributions. Queueing Syst. Theory Appl. 106 (3-4) (2024)
Bingxuan Li, Antonio Castellanos, Pengyi Shi, Amy R. Ward
Combining Machine Learning and Queueing Theory for Data-Driven Incarceration-Diversion Program Management. AAAI (2024)
Amber L. Puha, Amy R. Ward
Fluid Limits for Multiclass Many-Server Queues with General Reneging Distributions and Head-of-the-Line Scheduling. Math. Oper. Res. 47 (2) (2022)
Zhiqiang Zhang, Pengyi Shi, Amy R. Ward
Routing for Fairness and Efficiency in a Queueing Model with Reentry and Continuous Customer Classes. ACC (2022)
Yueyang Zhong, Amy R. Ward, Amber L. Puha
queue. Oper. Res. Lett. 50 (3) (2022)
Chihoon Lee, Amy R. Ward, Heng-Qing Ye
Stationary distribution convergence of the offered waiting processes in heavy traffic under general patience time scaling. Queueing Syst. Theory Appl. 99 (3-4) (2021)
Amy R. Ward
Editorial. Oper. Res. Lett. 49 (3) (2021)
Angelos Aveklouris, Levi DeValve, Amy R. Ward, Xiaofan Wu
Matching Impatient and Heterogeneous Demand and Supply. CoRR (2021)
Hailong Cui, Sampath Rajagopalan, Amy R. Ward
Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns. Manuf. Serv. Oper. Manag. 23 (2) (2021)
Chihoon Lee, Amy R. Ward, Heng-Qing Ye
Stationary distribution convergence of the offered waiting processes for GI/GI/1+GI queues in heavy traffic. Queueing Syst. Theory Appl. 94 (1-2) (2020)
Yueyang Zhong, YeeMan Bergstrom, Amy R. Ward
Data-Driven Market-Making via Model-Free Learning. IJCAI (2020)
Hailong Cui, Sampath Rajagopalan, Amy R. Ward
Predicting product return volume using machine learning methods. Eur. J. Oper. Res. 281 (3) (2020)
Erhun Özkan, Amy R. Ward
On the Control of Fork-Join Networks. Math. Oper. Res. 44 (2) (2019)
Dongyuan Zhan, Amy R. Ward
Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems. Oper. Res. 67 (6) (2019)
Amy R. Ward, Guodong Pang
Special issue: In honour of Ward Whitt reaching 75. Queueing Syst. Theory Appl. 89 (1-2) (2018)
Jeunghyun Kim, Ramandeep S. Randhawa, Amy R. Ward
Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems. Manuf. Serv. Oper. Manag. 20 (2) (2018)
Dongyuan Zhan, Amy R. Ward
The M/M/1+M queue with a utility-maximizing server. Oper. Res. Lett. 46 (5) (2018)
Ragavendran Gopalakrishnan, Sherwin Doroudi, Amy R. Ward, Adam Wierman
Routing and Staffing When Servers Are Strategic. Oper. Res. 64 (4) (2016)
Harsha Honnappa, Rahul Jain, Amy R. Ward
A queueing model with independent arrivals, and its fluid and diffusion limits. Queueing Syst. Theory Appl. 80 (1-2) (2015)
Ragavendran Gopalakrishnan, Sherwin Doroudi, Amy R. Ward, Adam Wierman
Routing and staffing when servers are strategic. EC (2014)
Chihoon Lee, Amy R. Ward
Optimal pricing and capacity sizing for the GI/GI/1 queue. Oper. Res. Lett. 42 (8) (2014)
Harsha Honnappa, Rahul Jain, Amy R. Ward
Mean field limits by population acceleration. CDC (2014)
Dongyuan Zhan, Amy R. Ward
Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers. Manuf. Serv. Oper. Manag. 16 (2) (2014)
Harsha Honnappa, Rahul Jain, Amy R. Ward
On Transitory Queueing. CoRR (2014)
Ragavendran Gopalakrishnan, Sherwin Doroudi, Amy R. Ward, Adam Wierman
Routing and Staffing when Servers are Strategic. CoRR (2014)
Jeunghyun Kim, Amy R. Ward
Dynamic scheduling of a GI/GI/1+GI queue with multiple customer classes. Queueing Syst. Theory Appl. 75 (2-4) (2013)
Josh Reed, Amy R. Ward, Dongyuan Zhan
On the Generalized Drift Skorokhod Problem in One Dimension. J. Appl. Probab. 50 (1) (2013)
Samim Ghamami, Amy R. Ward
Dynamic Scheduling of a Two-Server Parallel Server System with Complete Resource Pooling and Reneging in Heavy Traffic: Asymptotic Optimality of a Two-Threshold Policy. Math. Oper. Res. 38 (4) (2013)
Amy R. Ward, Mor Armony
Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers. Oper. Res. 61 (1) (2013)
Harsha Honnappa, Rahul Jain, Amy R. Ward
A new transitory queueing model and its process limits. VALUETOOLS (2012)
Harsha Honnappa, Rahul Jain, Amy R. Ward
Δ(i)/GI/1: A New Queueing Model For Transitory Queueing Systems CoRR (2012)
Harsha Honnappa, Rahul Jain, Amy R. Ward
The A(i)/GI/l Queue: A new model of transitory queueing. Allerton Conference (2012)
Mor Armony, Amy R. Ward
Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems. Oper. Res. 58 (3) (2010)
Yasar Levent Koçaga, Amy R. Ward
Admission control for a multi-server queue with abandonment. Queueing Syst. Theory Appl. 65 (3) (2010)
Anton J. Kleywegt, Jinpyo Lee, Amy R. Ward
A Network Design Problem. Models and Algorithms for Optimization in Logistics (2009)
Vasiliki Kostami, Amy R. Ward
Managing Service Systems with an Offline Waiting Option and Customer Abandonment. Manuf. Serv. Oper. Manag. 11 (4) (2009)
Amy R. Ward, Sunil Kumar
Asymptotically Optimal Admission Control of a Queue with Impatient Customers. Math. Oper. Res. 33 (1) (2008)
Erica L. Plambeck, Amy R. Ward
Optimal control of a high-volume assemble-to-order system with maximum leadtime quotation and expediting. Queueing Syst. Theory Appl. 60 (1-2) (2008)
J. E. Reed, Amy R. Ward
Approximating the GI/GI/1+GI Queue with a Nonlinear Drift Diffusion: Hazard Rate Scaling in Heavy Traffic. Math. Oper. Res. 33 (3) (2008)
Erica L. Plambeck, Amy R. Ward
Note: A Separation Principle for a Class of Assemble-to-Order Systems with Expediting. Oper. Res. 55 (3) (2007)
Erica L. Plambeck, Amy R. Ward
Optimal Control of a High-Volume Assemble-to-Order System. Math. Oper. Res. 31 (3) (2006)
Amy R. Ward, Peter W. Glynn
A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging. Queueing Syst. Theory Appl. 50 (4) (2005)
Amy R. Ward, Peter W. Glynn
A Diffusion Approximation for a Markovian Queue with Reneging. Queueing Syst. Theory Appl. 43 (1-2) (2003)
Amy R. Ward, Peter W. Glynn
Properties of the Reflected Ornstein-Uhlenbeck Process. Queueing Syst. Theory Appl. 44 (2) (2003)
Yih-Choung Teh, Amy R. Ward
Critical Thresholds for Dynamic Routing in Queueing Networks. Queueing Syst. Theory Appl. 42 (3) (2002)
Amy R. Ward, Peter W. Glynn, Kathy J. Richardson
Internet service performance failure detection. SIGMETRICS Perform. Evaluation Rev. 26 (3) (1998)