Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems.

Dongyuan Zhan Amy R. Ward

Published in: Oper. Res. (2019)

Keyphrases

service systems
trade off
web technologies
service requests
service oriented
service level
call center
enterprise systems
real time
service quality
queueing model
reinforcement learning
electronic commerce
mobile ad hoc networks
arrival rate