Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers.

Published in: Queueing Syst. Theory Appl. (2005)

Keyphrases

service systems
dynamic routing
heavy traffic
arrival rate
steady state
queueing networks
asymptotically optimal
queueing model
long run
call center
load balancing
web technologies
service level
queue length
service times
service oriented
travel time
graphical models
single server
enterprise systems