Pooling Queues with Strategic Servers: The Effects of Customer Ownership.
Mor ArmonyGuillaume RoelsHummy SongPublished in: Oper. Res. (2021)
Keyphrases
- service times
- service rates
- steady state
- arrival processes
- priority queue
- arrival process
- case study
- poisson arrivals
- customer classes
- queue length
- electronic commerce
- competitive environment
- processor sharing
- customer service
- waiting times
- stationary distribution
- single server
- random variables
- decision making
- data structure
- data sets
- fluid model
- state dependent
- queueing networks
- data center
- queueing systems
- call center
- arrival rate
- traffic intensity
- purchase behavior
- digital content
- knowledge management