Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers.
Mor ArmonyAvishai MandelbaumPublished in: Oper. Res. (2011)
Keyphrases
- service systems
- call center
- arrival rate
- queueing model
- heavy traffic
- service rates
- customer classes
- service level
- asymptotically optimal
- service times
- steady state
- web technologies
- queue length
- service oriented
- enterprise systems
- queueing networks
- service quality
- rapid development
- stationary distribution
- routing protocol
- response time
- supply chain