Itay Gurvich

Publication Activity (10 Years)

Years Active: 2008-2010
Publications (10 Years): 0

Publications

Itay Gurvich, Ward Whitt
Service-Level Differentiation in Many-Server Service Systems via Queue-Ratio Routing. Oper. Res. 58 (2) (2010)
Itay Gurvich, Ward Whitt
Queue-and-Idleness-Ratio Controls in Many-Server Service Systems. Math. Oper. Res. 34 (2) (2009)
Itay Gurvich, Mor Armony, Constantinos Maglaras
Cross-Selling in a Call Center with a Heterogeneous Customer Population. Oper. Res. 57 (2) (2009)
Itay Gurvich, Ward Whitt
Scheduling Flexible Servers with Convex Delay Costs in Many-Server Service Systems. Manuf. Serv. Oper. Manag. 11 (2) (2009)
Itay Gurvich, Mor Armony, Avishai Mandelbaum
Service-Level Differentiation in Call Centers with Fully Flexible Servers. Manag. Sci. 54 (2) (2008)