Service-Level Differentiation in Many-Server Service Systems via Queue-Ratio Routing.
Itay GurvichWard WhittPublished in: Oper. Res. (2010)
Keyphrases
- service systems
- service level
- service requirements
- service requests
- call center
- customer classes
- queueing model
- service times
- lead time
- supply chain
- service rates
- single server
- total cost
- arrival rate
- queue length
- steady state
- heavy traffic
- asymptotically optimal
- state dependent
- holding cost
- planning horizon
- data mining