Queue-and-Idleness-Ratio Controls in Many-Server Service Systems.
Itay GurvichWard WhittPublished in: Math. Oper. Res. (2009)
Keyphrases
- service systems
- queueing model
- call center
- heavy traffic
- single server
- arrival rate
- queue length
- customer classes
- service times
- steady state
- service requests
- state dependent
- service level
- queueing networks
- stationary distribution
- asymptotically optimal
- service rates
- service quality
- stochastic models
- holding cost
- queuing model
- long run
- web applications
- decision making