Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers.
Avishai MandelbaumSergey ZeltynPublished in: Oper. Res. (2009)
Keyphrases
- call center
- constraint satisfaction
- service times
- arrival rate
- poisson arrivals
- queue length
- arrival process
- service rates
- constraint satisfaction problems
- queueing model
- asymptotically optimal
- heavy traffic
- single server
- service level
- queueing systems
- steady state
- service quality
- heuristic search
- stationary distribution
- customer classes
- customer service
- constraint relaxation
- constraint propagation
- service systems
- queueing networks
- constraint programming
- fluid model
- agent technology
- constraint problems
- single server queue
- russian doll search
- soft constraints
- arc consistency
- holding cost
- neural network
- robust fault detection
- real time