Queue Lengths and Waiting Times for Multiserver Queues with Abandonment and Retrials.
Avishai MandelbaumWilliam A. MasseyMartin I. ReimanAlexander L. StolyarBrian RiderPublished in: Telecommun. Syst. (2002)
Keyphrases
- waiting times
- queue length
- service times
- queueing model
- steady state
- arrival rate
- heavy traffic
- stationary distribution
- queueing systems
- service rates
- single server
- queueing networks
- offered load
- state dependent
- call center
- fluid model
- single server queue
- finite buffer
- asymptotically optimal
- computational complexity
- decision making