Queue Mining - Predicting Delays in Service Processes.
Arik SenderovichMatthias WeidlichAvigdor GalAvishai MandelbaumPublished in: CAiSE (2014)
Keyphrases
- queuing model
- queuing systems
- service times
- single server
- single server queue
- service requirements
- finite buffer
- service providers
- traffic intensity
- web services
- processor sharing
- service rates
- queue size
- text mining
- steady state
- queueing model
- data mining
- queue length
- heavy traffic
- data mining methods
- mining algorithm
- arrival rate
- queueing systems
- markov chain
- state dependent
- pattern mining
- data mining techniques
- service systems
- association rule mining
- web mining
- poisson arrivals
- sequential patterns
- queueing theory
- priority scheduling
- processor sharing queue
- customer service
- call center
- service oriented architecture
- information services
- data mining algorithms
- knowledge discovery
- end users
- special case