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Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing.
Galit B. Yom-Tov
Avishai Mandelbaum
Published in:
Manuf. Serv. Oper. Manag. (2014)
Keyphrases
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service times
call center
single server
steady state
service systems
end users
decision support
queue length
arrival process
poisson arrivals
data mining
information systems
random variables
support systems
queueing systems