Personalized queues: the customer view, via a fluid model of serving least-patient first.
Avishai MandelbaumPetar MomcilovicPublished in: Queueing Syst. Theory Appl. (2017)
Keyphrases
- fluid model
- arrival process
- service times
- asymptotic analysis
- queueing networks
- steady state
- arrival rate
- processor sharing queue
- processor sharing
- heavy traffic
- stochastic model
- service rates
- single server queue
- queue length
- queueing systems
- single server
- call center
- arrival processes
- waiting times
- state dependent
- multiclass queueing networks
- stationary distribution
- queueing model
- independent and identically distributed
- user profiles
- markov chain
- neural network
- decision making
- machine learning
- random variables
- long run