Dimensioning Large Call Centers.

Sem C. Borst Avishai Mandelbaum Martin I. Reiman

Published in: Oper. Res. (2004)

Keyphrases

call center
service level
asymptotically optimal
service quality
arrival rate
traffic engineering
queue length
service systems
agent technology
real time
electronic commerce
neural network
heavy traffic
customer service
queueing model
data warehouse
query processing
database systems
artificial intelligence
database