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Leor Gruendlinger
Publication Activity (10 Years)
Years Active: 2020-2020
Publications (10 Years): 1
Top Topics
Queueing Systems
Arrival Process
Service Times
Processor Sharing Queue
Top Venues
CoRR
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Publications
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Andrew Daw
,
Antonio Castellanos
,
Galit B. Yom-Tov
,
Jamol Pender
,
Leor Gruendlinger
The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes.
CoRR
(2020)