Silent Abandonment in Contact Centers: Estimating Customer Patience from Uncertain Data.
Antonio CastellanosGalit B. Yom-TovYair GoldbergPublished in: CoRR (2023)
Keyphrases
- uncertain data
- call center
- service times
- uncertain databases
- arrival rate
- mining frequent itemsets
- service level
- heavy traffic
- arrival process
- naive bayes classification
- probabilistic xml
- steady state
- probabilistic databases
- data streams
- knowledge discovery
- uncertain data streams
- queue length
- service quality
- spatial query processing
- probability distribution functions
- queueing model
- decision trees
- queueing networks
- frequent patterns
- information retrieval
- offered load
- data sets