Markov Process Simulations of Service Systems with Concurrent Hawkes Service Interactions.

Andrew Daw Galit B. Yom-Tov

Published in: WSC (2023)

Keyphrases

service systems
markov process
stationary distribution
queueing model
markov chain
stochastic process

service oriented
queue length
steady state
service level
web technologies
enterprise systems

queueing networks
stochastic models
heavy traffic
random walk
transition probabilities
stochastic processes

call center
service selection
arrival rate
sufficient conditions
dynamic programming