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Paul P. Maglio

Publication Activity (10 Years)

Years Active: 1989-2024
Publications (10 Years): 23

Top Topics

Constantly Evolving

Autonomous Vehicles

Web Service Composition

Information Services

Top Venues

Int. J. Inf. Manag.

Publications

Fu-Ren Lin, Paul P. Maglio
Introduction to the Minitrack on Service Science. HICSS (2024)
Fu-Ren Lin, Paul P. Maglio
Introduction to the Minitrack on Service Science. HICSS (2023)
Christoph F. Breidbach, Amol M. Joshi, Paul P. Maglio, Frederik von Briel, Alex Twigg, Graham Dickens, Nancy Viola Wünderlich
How Everything-as-a-Service Enabled Judo to Become a Billion-Dollar Bank Without Owning IT. MIS Q. Executive 21 (3) (2022)
Paul P. Maglio, Fu-Ren Lin
Introduction to the Minitrack on Service Science. HICSS (2022)
Michael J. Shaw, Fu-Ren Lin, Paul P. Maglio
Introduction to the Minitrack on Service Science. HICSS (2021)
Michael J. Shaw, Paul P. Maglio, Fu-Ren Lin
Introduction to the Minitrack on Service Science. HICSS (2020)
Paul P. Maglio, Fu-ren Lin, Michael J. Shaw
Introduction to the Minitrack on Service Science. HICSS (2019)
Chie-Hyeon Lim, Ki-Hun Kim, Min-Jun Kim, Jun-Yeon Heo, Kwang-Jae Kim, Paul P. Maglio
From data to value: A nine-factor framework for data-based value creation in information-intensive services. Int. J. Inf. Manag. 39 (2018)
Paul P. Maglio, Fu-ren Lin, Michael J. Shaw
Introduction to the Minitrack on Service Science. HICSS (2018)
Paul P. Maglio, Michael J. Shaw, Fu-ren Lin
Introduction to Service Science Minitrack. HICSS (2017)
Michael Goul, Paul P. Maglio, Patrick C. K. Hung
Guest Editorial: In Search of a New Alignment in Service Research-Dual-Journal Special Sections. IEEE Trans. Serv. Comput. 10 (6) (2017)
Daniel A. Winkler, Alex Beltran, Niloufar P. Esfahani, Paul P. Maglio, Alberto E. Cerpa
FORCES: feedback and control for occupants to refine comfort and energy savings. UbiComp (2016)
Umesh Krishnamurthy, Paul P. Maglio
PAVES: Partnering with autonomous vehicles, environments, and systems. SMC (2016)
Umesh Krishnamurthy, Paul P. Maglio
Partnering with Autonomous Vehicles. CogSci (2016)
Christoph Peters, Paul P. Maglio, Ralph Badinelli, Robert R. Harmon, Roger S. Maull, James C. Spohrer, Tuure Tuunanen, Stephen L. Vargo, Jeffrey J. Welser, Haluk Demirkan, Terri L. Griffith, Yassi Moghaddam
Emerging Digital Frontiers for Service Innovation. Commun. Assoc. Inf. Syst. 39 (2016)
Chie-Hyeon Lim, Paul P. Maglio, Kwang-Jae Kim, Min-Jun Kim, Ki-Hun Kim
Toward smarter service systems through service-oriented data analytics. INDIN (2016)
Morgan Magnus Fleming, Paul P. Maglio
On Measuring the Difficulty of Scrabble-like Problems. CogSci (2016)
Paul P. Maglio, Fu-ren Lin, Michael J. Shaw
Introduction to the Service Science Minitrack. HICSS (2016)
Morgan Fleming, Paul P. Maglio
How Physical Interaction Helps Performance in a Scrabble-like Task. CogSci (2015)
Christoph F. Breidbach, Jennifer Chandler, Paul P. Maglio
The Duality of Second Screens: A Phenomenological Study of Multi-platform Engagement and Service Experiences. HICSS (2015)
Fu-ren Lin, Paul P. Maglio, Michael J. Shaw
Introduction to Service Science Minitrack. HICSS (2015)
Christoph F. Breidbach, Paul P. Maglio
A Service Science Perspective on the Role of ICT in Service Innovation. ECIS (2015)
Paul P. Maglio, Eser Kandogan, Eben M. Haber, John H. Bailey
How Tangential Problems Limit Value Creation in IT-Based Service Systems. HICSS (2015)
Teenie Matlock, Spencer C. Castro, Morgan Fleming, Timothy M. Gann, Paul P. Maglio
Spatial Metaphors of Web Use. Spatial Cogn. Comput. 14 (4) (2014)
Fu-ren Lin, Paul P. Maglio, Michael J. Shaw
Introduction to Service Science, Management, and Engineering (SSME) Minitrack. HICSS (2014)
Fu-ren Lin, Paul P. Maglio, Michael J. Shaw
Introduction to Service Science, Management, and Engineering (SSME) Minitrack. HICSS (2013)
Wang Chiew Tan, Peter J. Haas, Ronald L. Mak, Cheryl A. Kieliszewski, Patricia G. Selinger, Paul P. Maglio, Susanne Glissmann, Melissa Cefkin, Yinan Li
Splash: a platform for analysis and simulation of health. IHI (2012)
Mathias Weske, Jian Yang, Paul P. Maglio
Guest Editors' Introduction. Int. J. Cooperative Inf. Syst. 21 (1) (2012)
Peter J. Haas, Nicole C. Barberis, Piyaphol Phoungphol, Ignacio G. Terrizzano, Wang-Chiew Tan, Patricia G. Selinger, Paul P. Maglio
Splash: Simulation optimization in complex systems of systems. Allerton Conference (2012)
Eben M. Haber, Eser Kandogan, Paul P. Maglio
Collaboration in system administration. Commun. ACM 54 (1) (2011)
Christopher S. Campbell, Paul P. Maglio, Mark M. Davis
From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer. Inf. Syst. E Bus. Manag. 9 (2) (2011)
Peter J. Haas, Paul P. Maglio, Patricia G. Selinger, Wang Chiew Tan
Data is Dead... Without What-If Models. Proc. VLDB Endow. 4 (12) (2011)
Eser Kandogan, Paul P. Maglio, Eben M. Haber, John H. Bailey
On the roles of policies in computer systems management. Int. J. Hum. Comput. Stud. 69 (6) (2011)
Joseph P. Bigus, Murray Campbell, Boaz Carmeli, Melissa Cefkin, Henry Chang, Ching-Hua Chen-Ritzo, William F. Cody, Shahram Ebadollahi, Alexandre V. Evfimievski, Ariel Farkash, Susanne Glissmann, David Gotz, Tyrone Grandison, Daniel Gruhl, Peter J. Haas, Mark J. H. Hsiao, Pei-Yun Sabrina Hsueh, Jianying Hu, Joseph M. Jasinski, James H. Kaufman, Cheryl A. Kieliszewski, Martin S. Kohn, Sarah E. Knoop, Paul P. Maglio, Ronald L. Mak, Haim Nelken, Chalapathy Neti, Hani Neuvirth, Yue Pan, Yardena Peres, Sreeram Ramakrishnan, Michal Rosen-Zvi, Sondra R. Renly, Pat Selinger, Amnon Shabo, Robert Sorrentino, Jimeng Sun, Tanveer Fathima Syeda-Mahmood, Wang Chiew Tan, Ying Y. Y. Tao, Reza Yaesoubi, Xinxin Zhu
Information technology for healthcare transformation. IBM J. Res. Dev. 55 (5) (2011)
Paul P. Maglio, Melissa Cefkin, Peter J. Haas, Patricia G. Selinger
Social Factors in Creating an Integrated Capability for Health System Modeling and Simulation. SBP (2010)
Tugrul U. Daim, Antonie Jetter, Haluk Demirkan, Paul P. Maglio
Perspective: technology management in the service sector. Int. J. Serv. Technol. Manag. 13 (1/2) (2010)
Eben M. Haber, Eser Kandogan, Paul P. Maglio
Collaboration in System Administration. ACM Queue 8 (12) (2010)
Paul P. Maglio, Stephen L. Vargo, Nathan Caswell, Jim Spohrer
The service system is the basic abstraction of service science. Inf. Syst. E Bus. Manag. 7 (4) (2009)
Eser Kandogan, Eben M. Haber, John H. Bailey, Paul P. Maglio
Studying Reactive, Risky, Complex, Long-Spanning, and Collaborative Work: The Case of IT Service Delivery. HCI (4) (2009)
Eser Kandogan, Paul P. Maglio, Eben M. Haber, John H. Bailey
Scripting practices in complex systems management. CHIMIT (2009)
Andrea Ordanini, Paul P. Maglio
Market Orientation, Internal Process, and External Network: A Qualitative Comparative Analysis of Key Decisional Alternatives in the New Service Development. Decis. Sci. 40 (3) (2009)
Jim Spohrer, Stephen L. Vargo, Nathan Caswell, Paul P. Maglio
The Service System Is the Basic Abstraction of Service Science. HICSS (2008)
Haluk Demirkan, Robert J. Kauffman, Jamshid A. Vayghan, Hans-Georg Fill, Dimitris Karagiannis, Paul P. Maglio
Service-oriented technology and management: Perspectives on research and practice for the coming decade. Electron. Commer. Res. Appl. 7 (4) (2008)
Eser Kandogan, John H. Bailey, Paul P. Maglio, Eben M. Haber
Policy-based IT automation: the role of human judgment. CHIMIT (2008)
James C. Spohrer, Paul P. Maglio, John H. Bailey, Daniel Gruhl
Steps Toward a Science of Service Systems. Computer 40 (1) (2007)
John H. Bailey, Eser Kandogan, Eben M. Haber, Paul P. Maglio
Activity-based management of IT service delivery. CHIMIT (2007)
Nick V. Flor, Seana Coulson, Paul P. Maglio
Schema blending and stable structure in online social systems. Int. J. Web Based Communities 2 (2) (2006)
Paul P. Maglio, Savitha Srinivasan, Jeffrey T. Kreulen, Jim Spohrer
Service systems, service scientists, SSME, and innovation. Commun. ACM 49 (7) (2006)
Eser Kandogan, Christopher S. Campbell, Peter Khooshabeh, John H. Bailey, Paul P. Maglio
Policy-based Management of an E-commerce Business Simulation: An Experimental Study. ICAC (2006)
Paul P. Maglio, Christopher S. Campbell, Eser Kandogan
Learning Automation Policies for Pervasive Computing Environments. ICAC (2005)
Christopher S. Campbell, Eser Kandogan, Adam November, Rob Barrett, Paul P. Maglio
Policity: An Experimental Evaluation of Policy-Based Administration in a City Simulation. POLICY (2005)
Eben M. Haber, Eser Kandogan, Allen Cypher, Paul P. Maglio, Rob Barrett
A1: Spreadsheet-based Scripting for Developing Web Tools. LISA (2005)
Paul P. Maglio, Christopher S. Campbell, Eser Kandogan
On the Need for Negotiation in Policy-based Interaction with Autonomic Computing Systems. ICAC (2005)
Rob Barrett, Paul P. Maglio, Eser Kandogan, John H. Bailey
Usable autonomic computing systems: The system administrators' perspective. Adv. Eng. Informatics 19 (3) (2005)
Eser Kandogan, Eben M. Haber, Rob Barrett, Allen Cypher, Paul P. Maglio, Haixia Zhao
A1: end-user programming for web-based system administration. UIST (2005)
Rob Barrett, Eser Kandogan, Paul P. Maglio, Eben M. Haber, Leila Takayama, Madhu Prabaker
Field studies of computer system administrators: analysis of system management tools and practices. CSCW (2004)
Paul P. Maglio, Eser Kandogan
Error messages: what's the problem? ACM Queue 2 (8) (2004)
Rob Barrett, Paul P. Maglio, Eser Kandogan, John H. Bailey
Usable Autonomic Computing Systems: The Administrator's. ICAC (2004)
Nick V. Flor, Paul P. Maglio
Modeling business representational activity online: A case study of a customer-centered business. Knowl. Based Syst. 17 (1) (2004)
Daniel M. Russell, Paul P. Maglio, Rowan Dordick, Chalapathy Neti
Dealing with ghosts: Managing the user experience of autonomic computing. IBM Syst. J. 42 (1) (2003)
Christopher S. Campbell, Paul P. Maglio
Supporting notable information in office work. CHI Extended Abstracts (2003)
Rob Barrett, Yen-Yang Michael Chen, Paul P. Maglio
System administrators are users, too: designing workspaces for managing internet-scale systems. CHI Extended Abstracts (2003)
Malcolm Slaney, Jayashree Subrahmonia, Paul P. Maglio
Modeling Multitasking Users. User Modeling (2003)
Xiaochuan Ma, Paul P. Maglio, Hui Su
Multimodal Menu Interface for Mobile Web Browsing. INTERACT (2003)
Christopher S. Campbell, Paul P. Maglio
Segmentation of Display Space Interferes with Multitasking. INTERACT (2003)
Christopher S. Campbell, Paul P. Maglio, Alex Cozzi, Byron Dom
Expertise identification using email communications. CIKM (2003)
Paul P. Maglio, Christopher S. Campbell
Attentive agents. Commun. ACM 46 (3) (2003)
Maria Barra, Paul P. Maglio, Alberto Negro, Vittorio Scarano
GAS: Group Adaptive System. AH (2002)
Stephen Farrell, Volkert Buchmann, Christopher S. Campbell, Paul P. Maglio
Information programming for personal user interfaces. IUI (2002)
Christopher S. Campbell, Paul P. Maglio
A robust algorithm for reading detection. PUI (2001)
Steven Ihde, Paul P. Maglio, Jörg Meyer, Rob Barrett
Intermediary-based transcoding framework. IBM Syst. J. 40 (1) (2001)
Maria Barra, Tania Cillo, Antonio De Santis, Umberto Ferraro Petrillo, Alberto Negro, Vittorio Scarano, Teenie Matlock, Paul P. Maglio
Personal WebMelody: Customized Sonification of Web Servers. WWW Posters (2001)
Teenie Matlock, Christopher S. Campbell, Paul P. Maglio, Shumin Zhai, Barton A. Smith
Designing Feedback for an Attentive Office. INTERACT (2001)
Paul P. Maglio, Christopher S. Campbell, Rob Barrett, Ted Selker
An architecture for developing attentive information systems. Knowl. Based Syst. 14 (1-2) (2001)
Joan Morris, Paul P. Maglio
matter? CHI Extended Abstracts (2001)
Stephen Farrell, Paul P. Maglio, Christopher S. Campbell
How to Teach a Fish to Swim. HCC (2001)
Paul P. Maglio, Teenie Matlock, Christopher S. Campbell, Shumin Zhai, Barton A. Smith
Gaze and Speech in Attentive User Interfaces. ICMI (2000)
Paul P. Maglio, Rob Barrett
Enabling technologies: intermediaries personalize information streams. Commun. ACM 43 (8) (2000)
Paul P. Maglio, Rob Barrett, Christopher S. Campbell, Ted Selker
SUITOR: an attentive information system. IUI (2000)
Paul P. Maglio, Stephen Farrell
LiveInfo: Adapting Web Experience by Customization and Annotation. AH (2000)
Paul P. Maglio, Christopher S. Campbell
Tradeoffs in displaying peripheral information. CHI (2000)
Rob Barrett, Paul P. Maglio
Intermediaries: An Approach to Manipulating Information Streams. IBM Syst. J. 38 (4) (1999)
Christopher S. Campbell, Paul P. Maglio
Facilitating navigation in information spaces: Road-signs on the World Wide Web. Int. J. Hum. Comput. Stud. 50 (4) (1999)
Christopher S. Campbell, Shumin Zhai, Kim M. May, Paul P. Maglio
What You Feel Must Be What You See: Adding Tactile Feedback to the Trackpoint. INTERACT (1999)
Rob Barrett, Paul P. Maglio
Informative Things: How to Attach Information to the Real World. ACM Symposium on User Interface Software and Technology (1998)
Rob Barrett, Paul P. Maglio
Intermediaries: New Places for Producing and Manipulating Web Content. Comput. Networks 30 (1-7) (1998)
George M. Underwood, Paul P. Maglio, Rob Barrett
User-Centered Push for Timely Information Delivery. Comput. Networks 30 (1-7) (1998)
Nick V. Flor, Paul P. Maglio
A case study of representational activity at a customer-centered business. ICIS (1997)
Nick V. Flor, Paul P. Maglio
Emergent global cueing of local activity: covering in music. CSCL (1997)
Rob Barrett, Paul P. Maglio, Daniel C. Kellem
How to Personalize the Web. CHI (1997)
Rob Barrett, Paul P. Maglio, Daniel C. Kellem
WBI: A Confederation of Agents that Personalize the Web. Agents (1997)
Rob Barrett, Paul P. Maglio, Daniel C. Kellem
Web Browser Intelligence: opening up the Web. COMPCON (1997)
David Kirsh, Paul P. Maglio
On Distinguishing Epistemic from Pragmatic Action. Cogn. Sci. 18 (4) (1994)
Melissa P. Chase, Monte Zweben, Richard L. Piazza, John D. Burger, Paul P. Maglio, Haym Hirsh
Approximating Learned Search Control Knowledge. ML (1989)