Service systems, service scientists, SSME, and innovation.

Paul P. Maglio Savitha Srinivasan Jeffrey T. Kreulen Jim Spohrer

Published in: Commun. ACM (2006)

Keyphrases

service systems
space shuttle
web technologies
service level
service oriented
service requests
queueing model
enterprise systems
heavy traffic
case study
arrival rate
call center
stochastic models
service rates
queue length
service selection