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From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer.
Christopher S. Campbell
Paul P. Maglio
Mark M. Davis
Published in:
Inf. Syst. E Bus. Manag. (2011)
Keyphrases
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service providers
customer satisfaction
customer service
main contribution
life cycle
conceptual framework
information services
resource management
image segmentation
probabilistic model
management system
lightweight
theoretical framework
resource allocation