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Studying Reactive, Risky, Complex, Long-Spanning, and Collaborative Work: The Case of IT Service Delivery.
Eser Kandogan
Eben M. Haber
John H. Bailey
Paul P. Maglio
Published in:
HCI (4) (2009)
Keyphrases
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service delivery
e government
service provision
life cycle
end to end
artificial intelligence
service management
mobile devices
information systems
e learning
web services
case study
learning experience