Activity-based management of IT service delivery.
John H. BaileyEser KandoganEben M. HaberPaul P. MaglioPublished in: CHIMIT (2007)
Keyphrases
- service delivery
- e government
- life cycle
- service management
- end to end
- service provision
- web services
- change management
- government services
- e learning
- government agencies
- learning environment
- public sector
- online services
- real world
- human activities
- mobile technologies
- learning scenarios
- knowledge management
- software engineering
- case study
- decision making