Jonathan Whitaker

Publication Activity (10 Years)

Years Active: 2005-2020
Publications (10 Years): 11

Top Topics

Business Process

Customer Satisfaction

Top Venues

Inf. Syst. Res.

J. Comput. Inf. Syst.

Decis. Support Syst.

Publications

Steve Thompson, Jonathan Whitaker, Rajiv Kohli, Craig Jones
Chronic Disease Management: How IT and Analytics Create Healthcare Value Through the Temporal Displacement of Care. MIS Q. 44 (1) (2020)
Peter Ekman, Peter Thilenius, Steven Thompson, Jonathan Whitaker
Digital transformation of global business processes: the role of dual embeddedness. Bus. Process. Manag. J. 26 (2) (2020)
Jonathan Whitaker, Mayuram S. Krishnan, Claes Fornell, Forrest V. Morgeson III
How Does Customer Service Offshoring Impact Customer Satisfaction? J. Comput. Inf. Syst. 60 (6) (2020)
Steve Thompson, Jonathan Whitaker, Vladimir Atanasov, Rajiv Kohli
Can We Quantify the Benefits of IT-Enabled Chronic Disease Management? AMCIS (2020)
Thomas Becnel, Kyle Tingey, Jonathan Whitaker, Tofigh Sayahi, Katrina Lê, Pascal Goffin, Anthony Butterfield, Kerry Kelly, Pierre-Emmanuel Gaillardon
A Distributed Low-Cost Pollution Monitoring Platform. IEEE Internet Things J. 6 (6) (2019)
Jonathan Whitaker, Sunil Mithas, CheWei Liu
Beauty Is in the Eye of the Beholder: Toward a Contextual Understanding of Compensation of Information Technology Professionals Within and Across Geographies. Inf. Syst. Res. 30 (3) (2019)
Sunil Mithas, Thomas Kude, Jonathan Whitaker
Artificial Intelligence and IT Professionals. IT Prof. 20 (5) (2018)
Jonathan Whitaker, Sanjeev Kumar, Mayuram S. Krishnan
How Client Capabilities, Vendor Configuration, and Location Impact BPO Outcomes. J. Comput. Inf. Syst. 58 (2) (2018)
Jonathan Whitaker, Peter Ekman, Steve Thompson
How Multinational Corporations Use Information Technology to Manage Global Operations. J. Comput. Inf. Syst. 57 (2) (2017)
Sunil Mithas, Jonathan Whitaker, Ali Tafti
Information Technology, Revenues, and Profits: Exploring the Role of Foreign and Domestic Operations. Inf. Syst. Res. 28 (2) (2017)
Montgomery Carter, Shaobo He, Jonathan Whitaker, Zvonimir Rakamaric, Michael Emmi
SMACK software verification toolchain. ICSE (Companion Volume) (2016)
Keongtae Kim, Sunil Mithas, Jonathan Whitaker, Prasanto K. Roy
Research Note - Industry-Specific Human Capital and Wages: Evidence from the Business Process Outsourcing Industry. Inf. Syst. Res. 25 (3) (2014)
Steven Thompson, Peter Ekman, Daniel Selby, Jonathan Whitaker
A model to support IT infrastructure planning and the allocation of IT governance authority. Decis. Support Syst. 59 (2014)
Violet Ho, Jonathan Whitaker, Sunil Mithas, Prasanto K. Roy
Success is more than a resumé: the role of social and psychological capital in compensation for offshore BPO professionals. CPR (2013)
Jonathan Whitaker, Peter Ekman, Steve Thompson
How Multinational Firms Use IT to Manage Their Global Operations. AMCIS (2012)
Violet Ho, Jonathan Whitaker, Sunil Mithas, Prasanto K. Roy
It's What's Inside that Counts: The Role of Social and Psychological Capital in Compensation for Offshore BPO Professionals. ICIS (2012)
Jonathan Whitaker, Sanjeev Kumar, Mayuram S. Krishnan
Cost, Quality and Time Outcomes of Onshore and Offshore Business Process Outsourcing. AMCIS (2011)
Jonathan Whitaker, Sunil Mithas, Mayuram S. Krishnan
Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing. J. Manag. Inf. Syst. 27 (3) (2011)
Jonathan Whitaker, Sunil Mithas, Mayuram S. Krishnan
Organizational Learning and Organizational Capabilities of Firms that Engage in Onshore and Offshore Business Process Outsourcing. HICSS (2010)
Jonathan Whitaker, Nigel Melville, Robert K. Plice, Jason L. Dedrick
Global Diffusion of the Internet XVI: The Role of Economic Development and Firm Internationalization in Internet Business Practices. Commun. Assoc. Inf. Syst. 27 (2010)
Jonathan Whitaker, Nigel Melville, Robert K. Plice, Jason L. Dedrick
Internet Business Practices Across the Globe: Lessons from Emerging Economies. AMCIS (2008)
Sunil Mithas, Jonathan Whitaker
Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation. Inf. Syst. Res. 18 (3) (2007)
Jonathan Whitaker, Mayuram S. Krishnan, Claes Fornell
Does Offshoring Impact Customer Satisfaction? AMCIS (2006)
Jonathan Whitaker
Antecedents and Performance Outcomes of Onshore and Offshore BPO. AMCIS (2006)
Indranil R. Bardhan, Jonathan Whitaker, Sunil Mithas
Information Technology, Production Process Outsourcing, and Manufacturing Plant Performance. J. Manag. Inf. Syst. 23 (2) (2006)
Indranil R. Bardhan, Jonathan Whitaker, Sunil Mithas
Antecedents of Business Process Outsourcing in Manufacturing Plants. HICSS (2006)
Jonathan Whitaker, Sunil Mithas, Mayuram S. Krishnan
Antecedents of Onshore and Offshore Business Process Outsourcing. ICIS (2005)