Prasanto K. Roy

Publication Activity (10 Years)

Years Active: 2010-2014
Publications (10 Years): 0

Top Topics

Business Process

Customer Satisfaction

Top Venues

Inf. Syst. Res.

Publications

Keongtae Kim, Sunil Mithas, Jonathan Whitaker, Prasanto K. Roy
Research Note - Industry-Specific Human Capital and Wages: Evidence from the Business Process Outsourcing Industry. Inf. Syst. Res. 25 (3) (2014)
Violet Ho, Jonathan Whitaker, Sunil Mithas, Prasanto K. Roy
Success is more than a resumé: the role of social and psychological capital in compensation for offshore BPO professionals. CPR (2013)
Jiban Khuntia, Sunil Mithas, Ritu Agarwal, Prasanto K. Roy
Service Augmentation and Customer Satisfaction: An Analysis of Cell Phone Services in Base-of-the-Pyramid Markets. ICIS (2012)
Violet Ho, Jonathan Whitaker, Sunil Mithas, Prasanto K. Roy
It's What's Inside that Counts: The Role of Social and Psychological Capital in Compensation for Offshore BPO Professionals. ICIS (2012)
Sunil Mithas, Jiban Khuntia, Prasanto K. Roy
Green Information Technology, Energy Efficiency, and Profits: Evidence from an Emerging Economy. ICIS (2010)