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How Does Customer Service Offshoring Impact Customer Satisfaction?
Jonathan Whitaker
Mayuram S. Krishnan
Claes Fornell
Forrest V. Morgeson III
Published in:
J. Comput. Inf. Syst. (2020)
Keyphrases
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customer service
customer satisfaction
service quality
online shopping
inventory control
customer reviews
user satisfaction
customer behavior
customer retention
product design
customer support
core competence
database systems
marketing strategies
internet banking
governmental organizations