Claes Fornell

Publication Activity (10 Years)

Years Active: 2006-2020
Publications (10 Years): 2

Top Topics

Customer Service

Marketing Strategies

Structuration Theory

Evidential Reasoning

Top Venues

Inf. Syst. Res.

J. Comput. Inf. Syst.

Publications

Jonathan Whitaker, Mayuram S. Krishnan, Claes Fornell, Forrest V. Morgeson III
How Does Customer Service Offshoring Impact Customer Satisfaction? J. Comput. Inf. Syst. 60 (6) (2020)
Sunil Mithas, Mayuram S. Krishnan, Claes Fornell
Research Note - Information Technology, Customer Satisfaction, and Profit: Theory and Evidence. Inf. Syst. Res. 27 (1) (2016)
Claes Fornell, Sunil Mithas, Forrest V. Morgeson III
Commentary - The Economic and Statistical Significance of Stock Returns on Customer Satisfaction. Mark. Sci. 28 (5) (2009)
Sunil Mithas, Narayan Ramasubbu, Mayuram S. Krishnan, Claes Fornell
Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis. J. Manag. Inf. Syst. 23 (3) (2007)
Jonathan Whitaker, Mayuram S. Krishnan, Claes Fornell
Does Offshoring Impact Customer Satisfaction? AMCIS (2006)