Commentary - The Economic and Statistical Significance of Stock Returns on Customer Satisfaction.
Claes FornellSunil MithasForrest V. Morgeson IIIPublished in: Mark. Sci. (2009)
Keyphrases
- customer satisfaction
- statistical significance
- stock returns
- developed countries
- panel data
- developing countries
- statistically significant
- cash flow
- service quality
- stock market
- cross sectional
- user satisfaction
- statistical tests
- stock price
- pairwise
- financial time series
- information systems
- financial markets
- white matter
- stock data
- real option
- life cycle
- statistical analysis
- learning algorithm