Research Note - Information Technology, Customer Satisfaction, and Profit: Theory and Evidence.

Sunil Mithas Mayuram S. Krishnan Claes Fornell

Published in: Inf. Syst. Res. (2016)

Keyphrases

customer satisfaction
information technology
marketing strategies
service quality
customer service
online shopping
information systems
belief functions
real time
evidential reasoning
decision making
customer reviews
internet banking
knowledge management
knowledge discovery
end users
structuration theory