Organizational Learning and Organizational Capabilities of Firms that Engage in Onshore and Offshore Business Process Outsourcing.
Jonathan WhitakerSunil MithasMayuram S. KrishnanPublished in: HICSS (2010)
Keyphrases
- business process
- organizational learning
- competitive advantage
- business processes
- absorptive capacity
- knowledge management
- knowledge sharing
- information technology
- process model
- organizational commitment
- inter organizational
- health care
- organizational structure
- customer relationship management
- ws bpel
- business process modeling
- business rules
- business process models
- information systems
- workflow management
- virtual organization
- workflow model
- case study
- web services
- business process management
- process management
- workflow management systems
- human resource development
- organizational culture
- workflow technology
- artificial intelligence
- workflow systems
- erp systems
- decision making