Yen-Hao Hsieh

Publication Activity (10 Years)

Years Active: 2009-2024
Publications (10 Years): 13

Top Topics

Social Commerce

Decision Support System

Service Providers

Mobile Payments

Top Venues

Publications

Wei-Lun Chang, Yen-Hao Hsieh, I-Ting Lu
SWITCHING TO CASHLESS? EXPLORING COSTS OF SWITCHING INTENTION IN MOBILE PAYMENT SERVICES. J. Organ. Comput. Electron. Commer. 34 (2) (2024)
Wei-Lun Chang, Li-Ming Chen, Yen-Hao Hsieh
Online to offline social interaction on gaming motivations. Kybernetes 51 (12) (2022)
Yen-Hao Hsieh, Xin-Ping Zeng
Sentiment Analysis: An ERNIE-BiLSTM Approach to Bullet Screen Comments. Sensors 22 (14) (2022)
Yen-Hao Hsieh, Ya-Ting Lo
Understanding Customer Motivation to Share Information in Social Commerce. J. Organ. End User Comput. 33 (6) (2021)
Yen-Hao Hsieh, XinYun Zhuo
Factors influencing consumer purchase behavior toward live streaming commerce. AMCIS (2021)
Yen-Hao Hsieh, Szu-Chieh Chen
A decision support system for service recovery in affective computing: an experimental investigation. Knowl. Inf. Syst. 62 (6) (2020)
Yen-Hao Hsieh, Hsiao-Hsuan Chiu, Wei-Lun Chang
Examining the Determinants of Valuable Customer Experiences in O2O Commerce Contexts. AMCIS (2018)
Yen-Hao Hsieh
Design and characterization of a privacy-based service sustainability measurement mechanism. PACIS (2018)
Yen-Hao Hsieh, Shu-Yu Yeh
Modeling dynamic service recovery strategies: a signaling game approach. Kybernetes 47 (5) (2018)
Yen-Hao Hsieh, Yun-Hsuan Chou
Modeling the impact of service innovation for small and medium enterprises: A system dynamics approach. Simul. Model. Pract. Theory 82 (2018)
Yen-Hao Hsieh, Ya-Ting Lo, Leng-Heng Chang
The Influence of Customer's Sharing Behavior in Social Commerce. AMCIS (2017)
Yen-Hao Hsieh, Wei-Ting Chen
Using a Markov-switching approach to modelling value co-creation. ICEC (2016)
Yen-Hao Hsieh, Soe-Tsyr Yuan
Can Customer Expectations be Measured in Real Time? Int. J. Inf. Technol. Decis. Mak. 15 (1) (2016)
Szu-Chieh Chen, Yi-Chun Chuang, Yen-Hao Hsieh
Applying Affective Computing to Design a Decision Support System for Service Recovery. AMCIS (2015)
Yi-Chun Chuang, Yen-Hao Hsieh
The Key Successful Factors of Customer Service Experience. AMCIS (2015)
Yen-Hao Hsieh
A Systematic Framework of Value Co-Creation Modelling in Service Systems. PACIS (2015)
Yen-Hao Hsieh, Soe-Tsyr Yuan
An innovative approach to measuring technology spillovers in service-dominant logic. Kybernetes 44 (2) (2015)
Yen-Hao Hsieh, Soe-Tsyr Yuan, Hsiao-Chen Liu
Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providers. Inf. Syst. Frontiers 16 (4) (2014)
Yen-Hao Hsieh, I-Hsuan Chen, Soe-Tsyr Yuan
FCM-based customer expectation-driven service dispatch system. Soft Comput. 18 (2) (2014)
Yen-Hao Hsieh
Designing a Service Innovation Measurement of SMEs. HCI (28) (2013)
Yen-Hao Hsieh, Yuting Lin, Soe-Tsyr Yuan
Expectation-based coopetition approach to service experience design. Simul. Model. Pract. Theory 34 (2013)
Wei-Lun Chang, Yen-Hao Hsieh, Hui-Chi Chang
Service Mining: Concept and Opportunity. AMCIS (2012)
Yen-Hao Hsieh, Soe-Tsyr Yuan
The Roles of Customer Expectation and Emotion in Service Experience. AMCIS (2012)
Yen-Hao Hsieh, Soe-Tsyr Yuan, Ruei-Lin Kuo
A PSO-based intelligent service dispatching mechanism for customer expectation management. Expert Syst. Appl. 38 (10) (2011)
Yen-Hao Hsieh
A System Dynamics Approach for Modeling Service Recovery. ITNG (2011)
Yen-Hao Hsieh, Soe-Tsyr Yuan, Siao-Jhen Liou
Hawk-Dove Game Based Interactive Design to Manage Customer Expectation. PACIS (2010)
Yen-Hao Hsieh, Soe-Tsyr Yuan
A S-D Logic Based Approach to Input-Output Analysis for Technology Spillover. HICSS (2010)
Yen-Hao Hsieh, Soe-Tsyr Yuan
Using System Dynamics to Analyze Customer Experience Design. Int. J. Serv. Sci. Manag. Eng. Technol. 1 (3) (2010)
Yen-Hao Hsieh, Soe-Tsyr Yuan
Modeling service experience design processes with customer expectation management: A system dynamics perspective. Kybernetes 39 (7) (2010)
Yen-Hao Hsieh, Soe-Tsyr Yuan
Design of the Customer Expectation Measurement Model in Dynamic Service Experience Delivery. Pac. Asia J. Assoc. Inf. Syst. 2 (3) (2010)
Yen-Hao Hsieh, Soe-Tsyr Yuan
A quantitative approach to measure customer expectation for service innovation within service experience delivery. ICEC (2009)