Applying Affective Computing to Design a Decision Support System for Service Recovery.

Szu-Chieh Chen Yi-Chun Chuang Yen-Hao Hsieh

Published in: AMCIS (2015)

Keyphrases

decision support system
decision support
management system
affective computing
decision making
decision makers
expert systems
multicriteria decision making
data warehouse
case based reasoning
e learning
learning experience
monitoring system
risk management
decision process
machine learning
real world