Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providers.
Yen-Hao HsiehSoe-Tsyr YuanHsiao-Chen LiuPublished in: Inf. Syst. Frontiers (2014)
Keyphrases
- service providers
- interaction design
- nash equilibrium
- service quality
- customer satisfaction
- web services
- product design
- human computer interaction
- game theory
- service provision
- cloud computing
- end users
- electronic commerce
- call center
- service requests
- mobile applications
- service compositions
- ubiquitous computing
- grid services
- artificial intelligence
- online services
- business opportunities
- database