A PSO-based intelligent service dispatching mechanism for customer expectation management.
Yen-Hao HsiehSoe-Tsyr YuanRuei-Lin KuoPublished in: Expert Syst. Appl. (2011)
Keyphrases
- customer service
- management system
- customer satisfaction
- decision support
- resource reservation
- point of sale
- customer support
- service requirements
- configuration management
- customer relationship management
- service platform
- service quality
- particle swarm optimization
- information management
- service management
- service delivery
- electronic commerce
- service provisioning
- information systems
- service times
- call center
- decision making
- virtual organisations
- service discovery
- enterprise systems
- distributed computing systems
- service providers
- lifecycle management
- scheduling problem
- intelligent systems
- network management
- reference architecture
- knowledge management
- web services
- flexible manufacturing systems
- data mining
- particle swarm optimization pso
- manufacturing systems
- queueing model