FCM-based customer expectation-driven service dispatch system.
Yen-Hao HsiehI-Hsuan ChenSoe-Tsyr YuanPublished in: Soft Comput. (2014)
Keyphrases
- customer service
- customer satisfaction
- service requirements
- call center
- service times
- fuzzy c means algorithm
- data driven
- web services
- service providers
- electronic commerce
- service discovery
- point of sale
- customer behavior
- service composition
- information services
- fuzzy c means
- fuzzy clustering
- clustering algorithm
- customer support
- hebbian learning
- marketing campaigns
- information systems
- service oriented architecture
- service delivery
- business processes
- management system
- potential customers
- neural network