Shuangyong Song

Publication Activity (10 Years)

Years Active: 2010-2024
Publications (10 Years): 46

Top Topics

Customer Service

Top Venues

WWW (Companion Volume)

Publications

Zihan Wang, Xinzhang Liu, Shixuan Liu, Yitong Yao, Yuyao Huang, Zhongjiang He, Xuelong Li, Yongxiang Li, Zhonghao Che, Zhaoxi Zhang, Yan Wang, Xin Wang, Luwen Pu, Huihan Xu, Ruiyu Fang, Yu Zhao, Jie Zhang, Xiaomeng Huang, Zhilong Lu, Jiaxin Peng, Wenjun Zheng, Shiquan Wang, Bingkai Yang, Xuewei he, Zhuoru Jiang, Qiyi Xie, Yanhan Zhang, Zhongqiu Li, Lingling Shi, Weiwei Fu, Yin Zhang, Zilu Huang, Sishi Xiong, Yuxiang Zhang, Chao Wang, Shuangyong Song
TeleChat Technical Report. CoRR (2024)
Haoxiang Su, Sijie Feng, Hongyan Xie, Di Wu, Hao Huang, Zhongjiang He, Shuangyong Song, Ruiyu Fang, Xiaomeng Huang, Wushour Silamu
Domain-Slot Aware Contrastive Learning for Improved Dialogue State Tracking. ICASSP (2024)
Yuxin Dong, Tieliang Gong, Hong Chen, Shuangyong Song, Weizhan Zhang, Chen Li
How Does Distribution Matching Help Domain Generalization: An Information-theoretic Analysis. CoRR (2024)
Sishi Xiong, Yu Zhao, Jie Zhang, Mengxiang Li, Zhongjiang He, Xuelong Li, Shuangyong Song
Dual Prompt Tuning based Contrastive Learning for Hierarchical Text Classification. ACL (Findings) (2024)
Xiang Li, Yiqun Yao, Xin Jiang, Xuezhi Fang, Chao Wang, Xinzhang Liu, Zihan Wang, Yu Zhao, Xin Wang, Yuyao Huang, Shuangyong Song, Yongxiang Li, Zheng Zhang, Bo Zhao, Aixin Sun, Yequan Wang, Zhongjiang He, Zhongyuan Wang, Xuelong Li, Tiejun Huang
52B to 1T: Lessons Learned via Tele-FLM Series. CoRR (2024)
Zihan Wang, Jiayu Xiao, Mengxiang Li, Zhongjiang He, Yongxiang Li, Chao Wang, Shuangyong Song
Towards Robustness and Diversity: Continual Learning in Dialog Generation with Text-Mixup and Batch Nuclear-Norm Maximization. CoRR (2024)
Xiang Li, Yiqun Yao, Xin Jiang, Xuezhi Fang, Chao Wang, Xinzhang Liu, Zihan Wang, Yu Zhao, Xin Wang, Yuyao Huang, Shuangyong Song, Yongxiang Li, Zheng Zhang, Bo Zhao, Aixin Sun, Yequan Wang, Zhongjiang He, Zhongyuan Wang, Xuelong Li, Tiejun Huang
Tele-FLM Technical Report. CoRR (2024)
Shixuan Liu, Chao Wang, Shuangyong Song
icsPLMs: Exploring Pre-trained Language Models in Intelligent Customer Service (Student Abstract). AAAI (2024)
Kai Ouyang, Xianghong Xu, Miaoxin Chen, Zuotong Xie, Hai-Tao Zheng, Shuangyong Song, Yu Zhao
Mining Interest Trends and Adaptively Assigning Sample Weight for Session-based Recommendation. SIGIR (2023)
Huinan Xu, Jinhui Pang, Shuangyong Song, Bo Zou
Improving Dialogue Intent Classification with a Knowledge-Enhanced Multifactor Graph Model (Student Abstract). AAAI (2023)
Bo Ning, Deji Zhao, Xinjian Zhang, Chao Wang, Shuangyong Song
UMP-MG: A Uni-directed Message-Passing Multi-label Generation Model for Hierarchical Text Classification. Data Sci. Eng. 8 (2) (2023)
Haoxiang Su, Hongyan Xie, Hao Huang, Shuangyong Song, Ruiyu Fang, Xiaomeng Huang, Sijie Feng
Scalable-DSC: A Structural Template Prompt Approach to Scalable Dialogue State Correction. EMNLP (2023)
Deji Zhao, Donghong Han, Ye Yuan, Chao Wang, Shuangyong Song
MuSE: A Multi-scale Emotional Flow Graph Model for Empathetic Dialogue Generation. ECML/PKDD (2) (2023)
Shixuan Liu, Chen Peng, Chao Wang, Xiangyan Chen, Shuangyong Song
icsBERTs: Optimizing Pre-trained Language Models in Intelligent Customer Service. INNS DLIA@IJCNN (2023)
Kai Ouyang, Xianghong Xu, Miaoxin Chen, Zuotong Xie, Hai-Tao Zheng, Shuangyong Song, Yu Zhao
Mining Interest Trends and Adaptively Assigning SampleWeight for Session-based Recommendation. CoRR (2023)
Shuangyong Song, Shixuan Liu
Towards Intelligent Training Systems for Customer Service. SMC (2023)
Zhenhe Wu, Liangqing Wu, Shuangyong Song, Jiahao Ji, Bo Zou, Zhoujun Li, Xiaodong He
DialCSP: A Two-Stage Attention-Based Model for Customer Satisfaction Prediction in E-commerce Customer Service. ECML/PKDD (3) (2022)
Yang Sun, Liangqing Wu, Shuangyong Song, Xiaoguang Yu, Xiaodong He, Guohong Fu
Tracking Satisfaction States for Customer Satisfaction Prediction in E-commerce Service Chatbots. COLING (2022)
Hongyan Xie, Haoxiang Su, Shuangyong Song, Hao Huang, Bo Zou, Kun Deng, Jianghua Lin, Zhihui Zhang, Xiaodong He
Correctable-DST: Mitigating Historical Context Mismatch between Training and Inference for Improved Dialogue State Tracking. EMNLP (2022)
Chen Li, Xiaoguang Yu, Shuangyong Song, Jia Wang, Bo Zou, Xiaodong He
SimCTC: A Simple Contrast Learning Method of Text Clustering (Student Abstract). AAAI (2022)
Shuangyong Song, Xiangyan Chen, Chao Wang, Xiaoguang Yu, Jia Wang, Xiaodong He
A Two-stage User Intent Detection Model on Complicated Utterances with Multi-task Learning. WWW (Companion Volume) (2022)
Deji Zhao, Bo Ning, Shuangyong Song, Chao Wang, Xiangyan Chen, Xiaoguang Yu, Bo Zou
ToSA: A Top-Down Tree Structure Awareness Model for Hierarchical Text Classification. APWeb/WAIM (2) (2022)
Jinhui Pang, Huinan Xu, Shuangyong Song, Bo Zou, Xiaodong He
MFDG: A Multi-Factor Dialogue Graph Model for Dialogue Intent Classification. ECML/PKDD (2) (2022)
Shuangyong Song, Bo Zou, Jianghua Lin, Xiaoguang Yu, Xiaodong He
Beyond QA: 'Heuristic QA' Strategies in JIMI. DASFAA (3) (2022)
Yaning Zhang, Liangqing Wu, Yangyang Wang, Jia Wang, Xiaoguang Yu, Shuangyong Song, Youzheng Wu, Xiaodong He
A Multi-Factor Classification Framework for Completing Users' Fuzzy Queries (Student Abstract). AAAI (2022)
Shuangyong Song, Kexin Wang, Chao Wang, Haiqing Chen, Huan Chen
An Emotion-controlled Dialog Response Generation Model with Dynamic Vocabulary. CoRR (2021)
Shuangyong Song, Chao Wang, Haiqing Chen, Huan Chen
An Emotional Comfort Framework for Improving User Satisfaction in E-Commerce Customer Service Chatbots. NAACL-HLT (Industry Papers) (2021)
Shuangyong Song, Chao Wang, Xiao Pu, Zehui Wang, Huan Chen
An Enhanced Convolutional Inference Model with Distillation for Retrieval-Based QA. DASFAA (3) (2021)
Shuangyong Song
An Online Question Answering System based on Sub-graph Searching. CoRR (2021)
Shuangyong Song, Chao Wang, Haiqing Chen, Huan Chen
Supervised Term Weight Training for Improving Question-Knowledge Matching in Chatbots. WWW (Companion Volume) (2020)
Riheng Yao, Shuangyong Song, Qiudan Li, Chao Wang, Huan Chen, Haiqing Chen, Daniel Dajun Zeng
Session-Level User Satisfaction Prediction for Customer Service Chatbot in E-Commerce (Student Abstract). AAAI (2020)
Shuangyong Song, Chao Wang, Siyang Liu, Haiqing Chen, Huan Chen, Hongyun Bao
Sentiment Analysis Technologies in AliMe - An Intelligent Assistant for E-commerce. Int. J. Asian Lang. Process. 30 (4) (2020)
Shuangyong Song, Chao Wang, Qianqian Xie, Xinxing Zu, Huan Chen, Haiqing Chen
MLR: A Two-stage Conversational Query Rewriting Model with Multi-task Learning. CoRR (2020)
Shuangyong Song, Chao Wang
TCNN: Triple Convolutional Neural Network Models for Retrieval-based Question Answering System in E-commerce. CoRR (2020)
Shuangyong Song, Chao Wang, Qianqian Xie, Xinxing Zu, Huan Chen, Haiqing Chen
A Two-stage Conversational Query Rewriting Model with Multi-task Learning. WWW (Companion Volume) (2020)
Shuangyong Song, Chao Wang, Haiqing Chen, Huan Chen
TCNN: Triple Convolutional Neural Network Models for Retrieval-based Question Answering System in E-commerce. WWW (Companion Volume) (2020)
Shuangyong Song, Chao Wang, Haiqing Chen, Huan Chen
A Model for Quality Control of Customer Service. WWW (Companion Volume) (2020)
Shuangyong Song, Chao Wang, Haiqing Chen
Knowledge Based High-Frequency Question Answering in AliMe Chat. ISWC (Satellites) (2019)
Jianfei Yu, Minghui Qiu, Jing Jiang, Jun Huang, Shuangyong Song, Wei Chu, Haiqing Chen
Modelling Domain Relationships for Transfer Learning on Retrieval-based Question Answering Systems in E-commerce. WSDM (2018)
Shuangyong Song, Chao Wang, Haiqing Chen
Linking Multimedia Items to Semantic Knowledge Base with User-Generated Tags. ISWC (P&D/Industry/BlueSky) (2018)
Shuangyong Song, Haiqing Chen, Zhiwei Shi
Intension classification of user queries in intelligent customer service system. IALP (2017)
Shuangyong Song, Qingliang Miao, Zhiwei Shi, Yao Meng, Haiqing Chen
Co-occurrence semantic knowledge base construction for abbreviation disambiguation. IALP (2017)
Jianfei Yu, Minghui Qiu, Jing Jiang, Jun Huang, Shuangyong Song, Wei Chu, Haiqing Chen
Modelling Domain Relationships for Transfer Learning on Retrieval-based Question Answering Systems in E-commerce. CoRR (2017)
Shuangyong Song, Yao Meng, Zhiwei Shi, Zhongguang Zheng, Haiqing Chen
A simple yet effective method for summarizing microblogging users with their representative tweets. IALP (2017)
Qingliang Miao, Ruiyu Fang, Shuangyong Song, Zhongguang Zheng, Lu Fang, Yao Meng, Jun Sun
Automatic Identifying Entity Type in Linked Data. PACLIC (2016)
Shuangyong Song, Qingliang Miao, Yao Meng
Linking Images to Semantic Knowledge Base with User-generated Tags. SEMANTiCS (2016)
Shuangyong Song, Yao Meng
Detecting Representative Tweets of Microblogging Users. C3S2E (2015)
Shuangyong Song, Zhongguang Zheng, Yao Meng
Improving person name recognition quality in Chinese text with reinforced processing of ambiguities. IALP (2015)
Shuangyong Song, Yao Meng, Zhongguang Zheng
Recommending Hashtags to Forthcoming Tweets in Microblogging. SMC (2015)
Shuangyong Song, Yao Meng
Detecting Concept-level Emotion Cause in Microblogging. CoRR (2015)
Shuangyong Song, Yao Meng
Classifying and Ranking Microblogging Hashtags with News Categories. CoRR (2015)
Nan Zheng, Shuangyong Song, Hongyun Bao
A Temporal-Topic Model for Friend Recommendations in Chinese Microblogging Systems. IEEE Trans. Syst. Man Cybern. Syst. 45 (9) (2015)
Shuangyong Song, Yao Meng
Classifying and ranking microblogging hashtags with news categories. RCIS (2015)
Shuangyong Song, Yao Meng
Detecting Concept-level Emotion Cause in Microblogging. WWW (Companion Volume) (2015)
Shuangyong Song, Yao Meng, Zhongguang Zheng, Jun Sun
A Feature-based Classification Technique for Answering Multi-choice World History Questions. CoRR (2015)
Takuya Makino, Seiji Okura, Seiji Okajima, Shuangyong Song, Hiroko Suzuki
FLL: Answering World History Exams by Utilizing Search Results and Virtual Examples. NTCIR (2014)
Shuangyong Song, Yao Meng, Jun Sun
Detecting Keyphrases in Micro-blogging with Graph Modeling of Information Diffusion. PRICAI (2014)
Zhongguang Zheng, Shuangyong Song, Yao Meng, Jun Sun
FRDC at the NTCIR-11 IMine Task. NTCIR (2014)
Shuangyong Song, Yao Meng, Zhongguang Zheng, Jun Sun
A Feature-based Classification Technique for Answering Multi-choice World History Questions: FRDC_QA at NTCIR-11 QA-Lab Task. NTCIR (2014)
Hongyun Bao, Qiudan Li, Stephen Shaoyi Liao, Shuangyong Song, Heng Gao
A new temporal and social PMF-based method to predict users' interests in micro-blogging. Decis. Support Syst. 55 (3) (2013)
Heng Gao, Qiudan Li, Hongyun Bao, Shuangyong Song
How shall we catch people's concerns in micro-blogging? WWW (Companion Volume) (2012)
Shuangyong Song, Qiudan Li, Hongyun Bao
Detecting dynamic association among twitter topics. WWW (Companion Volume) (2012)
Shuangyong Song, Qiudan Li, Xiaolong Zheng
Detecting popular topics in micro-blogging based on a user interest-based model. IJCNN (2012)
Shuangyong Song, Qiudan Li, Nan Zheng
A Spatio-temporal Framework for Related Topic Search in Micro-Blogging. AMT (2010)
Shuangyong Song, Qiudan Li, Nan Zheng
Understanding a Celebrity with His Salient Events. AMT (2010)