icsPLMs: Exploring Pre-trained Language Models in Intelligent Customer Service (Student Abstract).
Shixuan LiuChao WangShuangyong SongPublished in: AAAI (2024)
Keyphrases
- language model
- customer service
- pre trained
- language modeling
- training data
- n gram
- document retrieval
- query expansion
- probabilistic model
- retrieval model
- speech recognition
- training examples
- information retrieval
- language modelling
- learning environment
- learning process
- customer satisfaction
- statistical language models
- test collection
- smoothing methods
- call center
- agent technology
- document ranking
- language models for information retrieval
- training set
- relevance model
- data points
- control signals
- steady state
- action recognition