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Session-Level User Satisfaction Prediction for Customer Service Chatbot in E-Commerce (Student Abstract).
Riheng Yao
Shuangyong Song
Qiudan Li
Chao Wang
Huan Chen
Haiqing Chen
Daniel Dajun Zeng
Published in:
AAAI (2020)
Keyphrases
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user satisfaction
customer service
customer satisfaction
service quality
information systems
electronic commerce
perceived usefulness
customer behavior
learning environment
governmental organizations
business strategy
online discussion forums
user perceptions