Chao Wang

Publication Activity (10 Years)

Years Active: 2018-2023
Publications (10 Years): 17

Top Topics

Semantic Knowledge

Customer Service

Top Venues

WWW (Companion Volume)

NAACL-HLT (Industry Papers)

Publications

Bo Ning, Deji Zhao, Xinjian Zhang, Chao Wang, Shuangyong Song
UMP-MG: A Uni-directed Message-Passing Multi-label Generation Model for Hierarchical Text Classification. Data Sci. Eng. 8 (2) (2023)
Deji Zhao, Donghong Han, Ye Yuan, Chao Wang, Shuangyong Song
MuSE: A Multi-scale Emotional Flow Graph Model for Empathetic Dialogue Generation. ECML/PKDD (2) (2023)
Shuangyong Song, Xiangyan Chen, Chao Wang, Xiaoguang Yu, Jia Wang, Xiaodong He
A Two-stage User Intent Detection Model on Complicated Utterances with Multi-task Learning. WWW (Companion Volume) (2022)
Deji Zhao, Bo Ning, Shuangyong Song, Chao Wang, Xiangyan Chen, Xiaoguang Yu, Bo Zou
ToSA: A Top-Down Tree Structure Awareness Model for Hierarchical Text Classification. APWeb/WAIM (2) (2022)
Shuangyong Song, Kexin Wang, Chao Wang, Haiqing Chen, Huan Chen
An Emotion-controlled Dialog Response Generation Model with Dynamic Vocabulary. CoRR (2021)
Shuangyong Song, Chao Wang, Haiqing Chen, Huan Chen
An Emotional Comfort Framework for Improving User Satisfaction in E-Commerce Customer Service Chatbots. NAACL-HLT (Industry Papers) (2021)
Shuangyong Song, Chao Wang, Xiao Pu, Zehui Wang, Huan Chen
An Enhanced Convolutional Inference Model with Distillation for Retrieval-Based QA. DASFAA (3) (2021)
Shuangyong Song, Chao Wang, Haiqing Chen, Huan Chen
Supervised Term Weight Training for Improving Question-Knowledge Matching in Chatbots. WWW (Companion Volume) (2020)
Riheng Yao, Shuangyong Song, Qiudan Li, Chao Wang, Huan Chen, Haiqing Chen, Daniel Dajun Zeng
Session-Level User Satisfaction Prediction for Customer Service Chatbot in E-Commerce (Student Abstract). AAAI (2020)
Shuangyong Song, Chao Wang, Siyang Liu, Haiqing Chen, Huan Chen, Hongyun Bao
Sentiment Analysis Technologies in AliMe - An Intelligent Assistant for E-commerce. Int. J. Asian Lang. Process. 30 (4) (2020)
Shuangyong Song, Chao Wang, Qianqian Xie, Xinxing Zu, Huan Chen, Haiqing Chen
MLR: A Two-stage Conversational Query Rewriting Model with Multi-task Learning. CoRR (2020)
Shuangyong Song, Chao Wang
TCNN: Triple Convolutional Neural Network Models for Retrieval-based Question Answering System in E-commerce. CoRR (2020)
Shuangyong Song, Chao Wang, Qianqian Xie, Xinxing Zu, Huan Chen, Haiqing Chen
A Two-stage Conversational Query Rewriting Model with Multi-task Learning. WWW (Companion Volume) (2020)
Shuangyong Song, Chao Wang, Haiqing Chen, Huan Chen
TCNN: Triple Convolutional Neural Network Models for Retrieval-based Question Answering System in E-commerce. WWW (Companion Volume) (2020)
Shuangyong Song, Chao Wang, Haiqing Chen, Huan Chen
A Model for Quality Control of Customer Service. WWW (Companion Volume) (2020)
Shuangyong Song, Chao Wang, Haiqing Chen
Knowledge Based High-Frequency Question Answering in AliMe Chat. ISWC (Satellites) (2019)
Shuangyong Song, Chao Wang, Haiqing Chen
Linking Multimedia Items to Semantic Knowledge Base with User-Generated Tags. ISWC (P&D/Industry/BlueSky) (2018)