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An Emotional Comfort Framework for Improving User Satisfaction in E-Commerce Customer Service Chatbots.
Shuangyong Song
Chao Wang
Haiqing Chen
Huan Chen
Published in:
NAACL-HLT (Industry Papers) (2021)
Keyphrases
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user satisfaction
customer service
customer satisfaction
information systems
markov chain
electronic commerce
statistically significant
knowledge sharing
conceptual framework
service quality