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Intension classification of user queries in intelligent customer service system.
Shuangyong Song
Haiqing Chen
Zhiwei Shi
Published in:
IALP (2017)
Keyphrases
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user queries
customer service
search engine
information retrieval systems
feature space
decision trees
feature selection
web search engines
keywords
database
query processing
customer satisfaction
training data
multi agent systems
learning algorithm
search queries
web queries
information retrieval