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DialCSP: A Two-Stage Attention-Based Model for Customer Satisfaction Prediction in E-commerce Customer Service.

Zhenhe WuLiangqing WuShuangyong SongJiahao JiBo ZouZhoujun LiXiaodong He
Published in: ECML/PKDD (3) (2022)
Keyphrases
  • customer satisfaction
  • customer service
  • prediction model
  • real time
  • databases
  • multi agent systems
  • state space
  • study proposes