icsBERTs: Optimizing Pre-trained Language Models in Intelligent Customer Service.
Shixuan LiuChen PengChao WangXiangyan ChenShuangyong SongPublished in: INNS DLIA@IJCNN (2023)
Keyphrases
- language model
- customer service
- pre trained
- language modeling
- training data
- n gram
- speech recognition
- probabilistic model
- language modelling
- query expansion
- document retrieval
- retrieval model
- customer satisfaction
- training examples
- test collection
- statistical language models
- language models for information retrieval
- smoothing methods
- document ranking
- information retrieval
- control signals
- data sets
- text mining
- supervised learning