Alireza Faed

Publication Activity (10 Years)

Years Active: 2010-2023
Publications (10 Years): 4

Top Topics

Data Envelopment Analysis

Customer Satisfaction

Top Venues

Serv. Oriented Comput. Appl.

Appl. Soft Comput.

Publications

Alireza Faed, Omar Khadeer Hussain
Comparison of Incentive Strategies on the Buyer's Decision-making Process Using PLS-SEM Approach. ICEBE (2023)
Alireza Faed, Omar Khadeer Hussain
An approach to evaluate customer satisfaction and loyalty using soft skills and logistics factors. ICEBE (2022)
Hernan E. Villanueva A., Alireza Faed, Miguel A. Truffa M.
Knowledge Model to Manage Customer Satisfaction Based on Claims. ICEBE (2017)
Alireza Faed, Elizabeth Chang, Morteza Saberi, Omar Khadeer Hussain, Ali Azadeh
Intelligent customer complaint handling utilising principal component and data envelopment analysis (PDA). Appl. Soft Comput. 47 (2016)
Alireza Faed, Omar Khadeer Hussain, Elizabeth Chang
A methodology to map customer complaints and measure customer satisfaction and loyalty. Serv. Oriented Comput. Appl. 8 (1) (2014)
Morteza Saberi, Edy Portman, Ali Azadeh, Alireza Faed
Track J: Fuzzy semantic computing in digital ecosystems. DEST (2013)
Alireza Faed, Omar Khadeer Hussain, Mehdi Faed, Zahra Saberi
Linear Modelling and Optimization to Evaluate Customer Satisfaction and Loyalty. ICEBE (2012)
Alireza Faed, Pedram Radmand, Alex Talevski
The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting. 3PGCIC (2010)
Alireza Faed, Afsaneh Ashouri, Chen Wu
The efficient bond among mobile commerce, CRM and E-loyalty to maximise the productivity of companies. ICIS (2010)
Mehdi Faed, Mohammad Mortazavi, Alireza Faed
Analysis of digital DSP blocks using GDI technology. CISIM (2010)
Alireza Faed, Afsaneh Ashouri, Mehdi Faed
The Transition of Sports Marketing from E-CRM to E-SRM. 3PGCIC (2010)
Alireza Faed
A conceptual model for interactivity, complaint and expectation for CRM. CISIM (2010)
Laleh Kasraian, Alireza Faed
E-Eagerness Leverages on the Breakthrough of E-Commerce in the Public Sector: Case Study of Khuzestan Water & Power Authority of Iran 1. ICEBE (2010)
Alireza Faed, Afsaneh Ashouri, Chen Wu
The Impact of Trust and Interactivity on Intensifying Customer Loyalty for CRM. KMIS (2010)
Alireza Faed, Chen Wu, Elizabeth Chang
Intelligent CRM on the Cloud. NBiS (2010)
Narges Homayooni, Alireza Faed
Bilateral Synergy of the Internet and Distribution Value Chain on Iranian Tourism. NBiS (2010)
Afsaneh Ashouri, Alireza Faed
The Impact of Multichannel Customer Management on e-CRM. EMS (2010)