An approach to evaluate customer satisfaction and loyalty using soft skills and logistics factors.

Alireza Faed Omar Khadeer Hussain

Published in: ICEBE (2022)

Keyphrases

customer satisfaction
soft skills
service quality
online shopping
project management
marketing strategies
factors affecting
user satisfaction
key factors
core competence
databases
customer retention
database
technical skills
perceived usefulness
database systems
web services
information systems
real time