Linear Modelling and Optimization to Evaluate Customer Satisfaction and Loyalty.
Alireza FaedOmar Khadeer HussainMehdi FaedZahra SaberiPublished in: ICEBE (2012)
Keyphrases
- customer satisfaction
- service quality
- online shopping
- customer service
- user satisfaction
- customer retention
- marketing strategies
- customer reviews
- product design
- quadratic programming
- optimization algorithm
- semidefinite
- optimization problems
- internet banking
- customer support
- customer data
- core competence
- customer loyalty
- web services