The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting.

Alireza Faed Pedram Radmand Alex Talevski

Published in: 3PGCIC (2010)

Keyphrases

critical success factors
customer relationship management
knowledge management
success factors
competitive advantage
information systems development
data mining
information systems
m learning
data mining applications
decision making
knowledge discovery
software development
systems development
learning objectives