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The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting.
Alireza Faed
Pedram Radmand
Alex Talevski
Published in:
3PGCIC (2010)
Keyphrases
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critical success factors
customer relationship management
knowledge management
success factors
competitive advantage
information systems development
data mining
information systems
m learning
data mining applications
decision making
knowledge discovery
software development
systems development
learning objectives