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Knowledge Model to Manage Customer Satisfaction Based on Claims.

Hernan E. Villanueva A.Alireza FaedMiguel A. Truffa M.
Published in: ICEBE (2017)
Keyphrases
  • customer satisfaction
  • computational model
  • prior knowledge
  • conceptual model
  • databases
  • probabilistic model
  • database
  • knowledge base
  • expert systems
  • evaluation method